
Customs and Immigration Union (CIU) nationally represents Canada’s customs and immigration officers of the Canada Border Services Agency (CBSA).
Challenge
Build a bilingual website with a clean, modern design that could display content effectively and invites communication and information sharing between the CIU organization and its members.
CIU came to us with non-user-friendly website, that hinder essential interaction and communication between the CIU organization and its members.
Solution
We helped CIU to update their digital presence, keeping their own branded look and feel, and re-think the company’s content strategy and user experience to encourage communication and sharing.
User Experience Design
CIU’s website goals were prioritized for the core visitors to the site. Thus, we’ve re-designed existing user experience to bring attention to important issues and helped with development a new content strategy that focuses the content on the core business issues of CIU, encouraging visitors to take action.

Web Design
We helped CIU to articulate its brand and vision by creating an easy-to-navigate website, using colour palette that is consistent with the logo colours. The end result is a consistent look and feel, with a layout that allows users to communicate intuitively and easily.
Work completed with Nova Networks.